Training My Dog and Business Communications

by tmhr consulting

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communicating clearly with clientsWe have been training our 6 month old Dutch Sheppard puppy and we have learned more about ourselves and the way we communicate with people along the way.

Dog Training
Puppies are very linear in their thinking and they have a 30 second memory. They always want to be the leader of the pack whether they should be or not. Their first reaction to any threat is to want to bite you but if you become their friend they will be friends for life.

Client Communications
When we deal with clients, they only have a short time to focus on this one thing, and want to make sure we do what they want and also make sure it works. We are the ones who have to prove we know how to do the project.

Dog Training
When training a puppy you must be very clear and consistent in your requests but more importantly your actions. Your subliminal messages contain more weight than what you actually say or do.

Client Communications
We do so much of our communicating by messaging and need to make sure our information is clear and concise but also that our intent and attitude is crystal clear.

Dog Training
There is no sense yelling at a puppy to come to you and then when the puppy does come you yell at it for being a bad dog. The dog will not come to you next time you call it because it will just assume that you will yell at it.

Client Communications
When there are conflicts with clients, we need to be sure that the problem is in the open so that it can be discussed and that we approach it immediately, in an understanding and open manner instead of becoming defensive and negative.

Dog Training
When you tell your dog to sit and then when you walk over and the dog gets up to lick you on the face you should not praise the dog for sitting. The dog will think you are praising it for jumping up. What do you think the dog will want to do next time?

Client Communications
It all comes back to what we think we are saying and what it is perceived that we are saying. Follow-up phone calls with a brief point form outline of the main points discussed can often prevent misunderstandings later.

Dog Training
When your dog bites you while playing and you scold it for doing so, you only have to wait another 30 seconds or so before starting again with your puppy. By that time your puppy has forgetten the whole incident and starts off fresh again.

Client Communications
We need to use the same attitude. After a disagreement or misunderstanding, come back with a positive attitude and it will go a long way to keeping a good business relationship. Puppies don’t hold grudges and neither should we!

Lastly, having read books on customs around the world, and having dealt with a puppy, I’m just glad we don’t have to greet each other at meetings the way dogs do!

Tell us about your suggestions on how you improve your client communication!


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